Europe,  France,  Travel Lifestyle,  Travel Tips

Disneyland Paris Disability Access – A Guide for Disabled Visitors

Our Disneyland Paris Disability Access guide is designed to help you have a relaxed, fun time at Disney whatever disability or special needs you may have. Discover the support available to disabled visitors, from priority access passes through to carer discounts.

Disneyland Paris is a magical place, that’s for sure, but for many visitors living with chronic or invisible illnesses, or with reduced mobility, a visit can cause some anxiety as they worry about facilities and accessibility in the parks.

I myself have worried about issues like this in the past, as I personally live with an invisible illness. But as a big Disney fan I wasn’t going to let my condition stop me from embracing the Disney magic and since first falling ill I’ve visited Disneylands in Los Angeles, Florida and Paris several times.   

Disneyland Paris Disability Access Guide

To help you get the most of your time at Disneyland Paris I’ve put together the following guide, designed to give disabled visitors the information they need on disabled access to rides, carer discounts and disabled friendly hotels. Feel free to print this out and take it with you, or save it on Pinterest!

Get a disabled access card

Disneyland Paris Disability Access

The biggest bit of advice we can give you is get a disabled access card.

Disneyland Paris offers visitors two levels of green access card: Priority Cards and Easy Access Cards. These allow guests access to certain rides via disabled-friendly entrances without stairs and often shorter in length.

The Priority Card is for individuals living with a permanent condition, while the Easy Access Card is for guests dealing with a temporary condition such as a broken leg or pregnancy.

You’ll need to bring copies of specific documents with you in order to be given an access card.

For a Priority Card you’ll need proof of Disability Living Allowance, Attendance Allowance or Personal Independence Payment, a Blue Badge or a letter from your GP confirming you need a carer and have a permanent condition. For the Easy Access Card you’ll simply need a letter from your GP confirming you have a temporary illness or are pregnant.

On the pass they’ll write your date, dates of validity and stamp the number of people in your party (up to four). They’ll tick which category your condition comes under – if its one with a star it means you can only go on rides when your carer is with you.

Keep your card with you at all times, as this will be regularly checked by the cast members (Disney staff) – first when you arrive at the disabled access entrance of any attraction and then at least once more when you get towards the front of the queue.

Disabled helpers – travelling as a family

With a pass you can only go on a ride if you have a designated carer with you, who must be 15 or over.

The Easy Access Card allows you to go with just one helper, whereas the Priority Card lets you go on a ride with up to four helpers, which meant that we were always able to go on rides together as a family.

The number of helpers you can take with you will be marked on your pass, so make sure this is correct when you first pick it up. 

Where to get your access card

Access cards are available at several places – the Donald Desk and City Hall at the Disneyland Park and Studio Services at Walt Disney Studios Park.

If you’re staying at a Disneyland Paris Hotel you can also pick one up at reception. We took this option so we picked mine up when checking in – this way we could head straight into the park and onto the rides!

** Top Tip **

I was constantly worrying about losing my pass, which is only an A6 piece of paper and having to keep pulling it out of my bag to be checked. My top tip would be  – as soon as you get your card – head to a shop and buy one of their large Disney lanyards. You can slip your card in this, pop it around your neck and have it easily to hand whenever it’s asked for.

Carer discounts

Did you know that if you’re entitled to a Disneyland Priority Card then your carer is able to get a free ticket into the park with you? If booking tickets in advance let your travel agent known about your condition and send a copy of your relevant documents in order to make sure this discount is added to your booking.

Priority access and disabled queues

Disneyland Paris Disability Access is pretty darn good. Almost every ride has disabled access somewhere, but these can often be tough to find. The simplest way to is to use the Disneyland Paris accessibility maps, although if you have poor eyesight they can be quite hard to read as the print is small.

Another tip is to head towards the exits and Fast Pass queues as these are often where you’ll find the priority access areas.

If you have an access card don’t expect to just be able to waltz straight onto every ride though, there are still queues but they’re much shorter. For example during our July visit we’d wait on average 10-15 mins to get on each ride whereas the main queue wait was closer to 60-90 mins.

Be aware however, that most of the disabled access areas had limited or no seating. I found this quite frustrating as for me the issue is standing for periods of time. Therefore it’s worth being prepared and scouting out the nearest seat while your helper waits in the queue.

Top tips for getting on and off rides

Before getting onto a ride check which side you’ll disembark. Then get your carer on that side so they can help you off easier when it’s time to get off.

Some rides are harder than others to get on and off from because they’ll have a moving pathway alongside the ride, such as the Haunted Mansion. If you need more time to safety get on or off a ride just ask a cast member as they have the ability to pause the ride to allow disabled passengers to get on and off an attraction more easily.

Disabled areas at parades, fireworks and light shows etc.

For the parades, fireworks and light shows there are dedicated disabled areas that allow you to see the shows a little better. Usually your pass will only allow you to take one helper in with you, so we didn’t really take advantage of the pass, so we could all sit together.

I found the areas hard to find – if that’s the case for you too just grab the first cast member you see and they’ll direct you there.

**Top tips**

Get to the shows early – like at least half hour beforehand – to ensure you get a spot in the disabled or public areas and are able to see what’s going on.

It’s worth noting that Meet and Greets don’t have dedicated queues for disabled guests, so just join the first queue you see – the wait usually isn’t too long anyway. That said, if the queue has a waiting time of over 50 mins then you are able to book a time to come back so you don’t have to ‘stand’ and wait.

Wheelchair rental

Wheelchairs are available to rent just inside each of the Disneyland Paris parks, but if you have one of your own I’d highly recommend bringing it with you, as this is cheaper and most likely more comfortable.

Wheelchairs cannot be booked in advance, so it’s first come first served and the rental price is €25 a day plus a €200 deposit. Hire is free if you’ve forked out for an annual pass though!

Disneyland Paris Disability Access

Disabled rooms at Disneyland Paris Hotels

Each Disneyland Paris Hotel has disabled friendly rooms, adapted to meet the needs of wheelchair users, with an extra large bathroom, handrails and a raised toilet.

Do make sure you let the hotel know your requirements in advance however. We simply asked for a hotel room near the facilities to keep my walking to a minimum, but were given a room on the first floor, where there was no lift. Stairs are painful for me, so we had to go back and request a change. They were quick to help of course, but if you share the right info in advance then you won’t have to deal with this.

More information on Disneyland Paris disability access

I hope this post has answered most of your questions, but if there’s something you’d still like to know please feel free to tell me in the comment section below and I’ll do my best to help.

There are two useful resources worth checking out after reading this post however – Disneyland Paris’ website dedicated to visitors with disabilities or special needs and also the Disabled at Disneyland Paris Facebook Group. This is an amazing group that offer top tips and support to fellow disabled Disney fans and helped me out no end before my latest trip. I highly recommend taking a look.

And last but not least – I hope you have an amazing time at Disneyland Paris!

Pin for later!

By day Co-Editor Keri is a freelance journalist and copywriter, but spends most of her free time either travelling or planning her next trip!  A complete travel fanatic, she has a love of tropical climates, wildlife and afternoon tea (hence the creation of her Global Afternoon Tea Challenge!)

8 Comments

    • Keri

      Thank you Cristina, that’s very kind of you! I thought it would be helpful for me to put together all the info I found during my research, so others could find it all in one spot! 🙂

  • Allison

    This is such a useful guide. I don’t have mobility issues but occasionally I have clients who do. I’m pinning this for later in order to reference it if the need arises. #fearlessfamtrav

    • Keri

      Thank you Allison, I hope it helps out some of your clients – a lot of people just aren’t aware of the support on offer and it can make such a difference to your experience.

  • Leona

    I think dlp does disability access well. When we were there this summer we were really impressed with some of the character interactions we saw #fearlessfamtrav

    • Keri

      on the whole they definitely do, although you hear of the odd negative story. But as I said, overall they really go above and beyond to support visitors with disabilities…

  • Nicky

    A comprehensive guide on disability access at Disneyland Paris. Super useful advice. We visited with our eldest son years ago and thought Disneyland Paris had got it absolutely right. Thanks for sharing with #fearlessfamtrav

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